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Return Policy

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We want you to be happy with every order. Here's how returns, replacements and refunds work, so it's quick and easy if something goes wrong.

1. Check your parcel in front of the delivery person

When your parcel arrives, you can open and check it before you accept it. If anything is missing, wrong or damaged, you can return it to the delivery person on the spot.

2. Damaged items are our responsibility

If a product reaches you damaged, CamCorner takes full responsibility and will replace it.

3. Couldn't check at delivery? You have 7 days

If you weren't able to check the parcel in front of the delivery person, you have up to 7 days from delivery to check it and let us know.

  • Record a video while opening the package. Without an unboxing video, we can't accept a claim for missing, wrong or damaged items.
  • The video must be one continuous, uncut recording, with the shipping label clearly visible before the package is opened.

4. Changed your mind? Return within 7 days

You can return a product you no longer want within 7 days of delivery, as long as:

  • the product is unused;
  • sealed products are still sealed and unopened;
  • it comes back with its original box, all accessories and the invoice.

As this isn't a mistake on our side, the return courier charge is paid by you (see section 7).

5. Exchanges

Ordered the wrong model or size? You can exchange it for the right product instead of a refund, following the same 7-day and condition rules above.

6. Items that can't be returned

Products that have been used after purchase can't be returned or refunded. This doesn't affect damaged, wrong or missing items, or warranty claims (section 10).

7. Who pays the return courier charge

  • Our mistake (wrong, missing or damaged item): the return is free for you.
  • Your mistake or change of mind (for example, you ordered the wrong model): you pay the return courier charge.

8. Refunds

Refunds are processed only after we receive the returned parcel, inspect it and approve the return. Once approved, you'll receive your refund within 1–2 days.

9. Refusing a parcel without a reason

If you refuse to accept a parcel without a valid reason (meaning nothing is missing, wrong or damaged), you'll need to pay the delivery charge.

10. Warranty

  • Original DJI products come with a 1-year warranty. Contact us with your order details to make a claim.
  • All other products, including compatible and replica items, don't carry a warranty. They're still covered by this return policy.

11. How to start a return

Message us on WhatsApp at +880 1641-915501 with:

  • your order number, parcel number, or the mobile number you ordered with;
  • a short description of the problem;
  • your unboxing video, if you're reporting a missing, wrong or damaged item.

We'll confirm your return, and you can choose how to send it back:

  • Drop it at our shop: Shop No. 09, 1st Floor, Hafez Building, Mujib Sharak, Faridpur-7800 (Saturday to Thursday, 10 am – 8 pm, closed on Friday); or
  • Send it by courier: we'll arrange a courier pickup or share the return address.

Need help?

Call or WhatsApp +880 1641-915501, or email camcornerfaridpur@gmail.com. We're happy to help.